What is your return policy?
Mr. Davis allows free returns and exchanges for unwashed and quickly tried-on undershirts within 100 days of purchase (US customers only). If you don’t love your first pair of underwear, we will ship you a new size/style or issue a refund. No return required.
Here’s the process to return an item:
- Before you return your item, you must contact us at email@example.com to obtain approval for the return. If you send us a shirt without an official RA#, we will not be able to process your return.
- Upon approving your return, we’ll send you a prepaid shipping label via email including an RA#.
- You must ship your return to us within 5 days of receiving your label or we may not be able to process your return.
- Once we receive your item, we’ll process your return and refund your card for the original purchase price less any shipping cost. Shipping costs are only refunded for defective product received that is not replaced or for a lost order that is not being replaced.
Can I exchange items from my order?
If you have issues with sizing or selection we provide FREE US shipping both way on exchanges of your order to get you in the right product. We use the same process we do for returns. We cannot exchange international orders at this time.
I think I received defective/wrong merchandise, what do I do?
Mr. Davis stands behinds the quality of its products and will happily replace products with manufacturing defects.
If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), please notify us including a picture of the defect. In most cases we’ll be able to send out a replacement ASAP. Note that both undershirts and underwear eventually wear out, especially if you wash and dry them on warm. Our policy only covers actual defects, not wear and tear, but we will err on the customer’s side in these judgments. If you have questions about defective product, please contact us at firstname.lastname@example.org.
When will my return be refunded?
Once we have received your return, we will process your refund within 2 business days. We will inspect your returned item(s) and then contact you via email with the refund confirmation. Refunds may not show up on your card statement for up to four business days.