Mr. Davis allows free returns and exchanges for unused, unworn and unwashed merchandise within 100 days of purchase (US customers only). To initiate a return or an exchange, visit our new automatic returns page.
What about Exchanges?
If you have issues with sizing or selection we provide FREE shipping both ways on exchanges (US only) of your Mr. Davis to get you in the right product. We use the same process we do for returns. We cannot exchange international orders at this time.
Your feedback, questions and concerns are very important to use. If you ever have questions about anything Mr. Davis related, you can email us at support@mrdavis.com. We ship our own product to make sure we deliver superior customer service, but we’re also available able via phone from 9-4 CT weekdays at 913-291-2907.
I think I received defective/wrong merchandise, what do I do?
Mr. Davis stands behinds the quality of its products and will happily replace products with manufacturing defects.
If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), please notify us including a picture of the defect. In most cases we’ll be able to send out a replacement ASAP. Note that both undershirts and underwear eventually wear out, especially if you wash and dry them on warm. Our policy only covers actual defects, not wear and tear, but we will err on the customer’s side in these judgments. If you have questions about defective product, please contact us at support@mrdavis.com.
When will my return be refunded?
Once we have received your return, we will process your refund within 2 business days. We will inspect your returned item(s) and then contact you via email with the refund confirmation. Refunds may not show up on your card statement for up to four business days.
Can I return a sale item?
Mr. Davis doesn’t really have sales because we offer our best value pricing to every customer, every day. On some clearance items though, items marked final sale will be non-returnable.
We work hard to keep our FAQ up to date, so you’ll probably find answers to a lot of your questions there.
